Return Policy

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Introduction

At Distributorwarra, we are committed to ensuring your complete satisfaction with our indoor plant care services and products. This Return Policy outlines the guidelines and procedures for service adjustments, refunds, and product returns. We believe in transparent policies that protect both our customers and our business.

Please read this policy carefully to understand your rights and our obligations regarding returns and refunds. If you have any questions, our customer service team is always available to assist you.

Service Satisfaction Guarantee

We stand behind the quality of our plant care services. If you are not satisfied with a service visit, we offer the following options:

Service Adjustment Period

You have 48 hours from the completion of a service visit to report any issues or concerns. During this period, we will:

• Review your concerns promptly and professionally
• Schedule a follow-up visit at no additional cost if needed
• Provide guidance on any observed plant issues
• Make adjustments to your care plan as necessary

Service Credit

If you are not satisfied with our resolution of your concerns, we may offer a service credit toward future services. The credit amount will be determined based on the nature of the issue and at our discretion.

Plant Replacement Policy

For clients enrolled in our maintenance programs, we offer a plant replacement guarantee subject to the following conditions:

Eligibility Requirements

• The plant must be under our active care program
• Regular scheduled maintenance visits must have been completed
• The client must follow any care recommendations provided between visits
• Environmental factors must be within reasonable parameters
• The plant decline must not be due to client negligence or unauthorized care

Replacement Process

If a plant under our care declines despite our best efforts, we will:

• Assess the plant and document its condition
• Determine the cause of decline
• Replace the plant with a similar variety at no cost if covered under our guarantee
• Provide recommendations to prevent future issues

Exclusions

The plant replacement guarantee does not cover:

• Damage caused by extreme temperature changes or environmental disasters
• Pest infestations introduced after placement
• Vandalism or intentional damage
• Plants affected by renovations, construction, or chemical exposure
• Natural lifespan expiration of certain plant varieties

Product Returns

We offer a selection of plant care products and supplies. Our return policy for products is as follows:

Return Eligibility

Products may be returned within 30 days of purchase if they meet these conditions:

• The product is unused and in its original packaging
• All tags, labels, and seals are intact
• You have the original receipt or proof of purchase
• The product is not listed as non-returnable

Non-Returnable Items

The following items cannot be returned:

• Opened or used soil, fertilizers, and plant food
• Live plants (subject to separate plant guarantee)
• Custom or personalized items
• Items purchased on clearance or final sale
• Gift cards and service vouchers

Return Process

To return a product:

• Contact us within 30 days of purchase to initiate a return
• Provide your order number and reason for return
• Receive return authorization and instructions
• Package the item securely in its original packaging
• Ship or drop off the item as instructed

Refund Policy

Service Refunds

Service refunds are handled on a case-by-case basis. Generally, we prefer to resolve service issues through additional visits or service credits rather than monetary refunds. However, if a refund is warranted:

• Partial refunds may be issued for specific service issues
• Full refunds are rare and subject to management approval
• Refunds will be processed within 10-14 business days

Product Refunds

For eligible product returns:

• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• Refunds are processed within 5-7 business days of receiving the returned item
• Please allow additional time for your financial institution to process the refund

Cancellation Policy

Service Cancellation

You may cancel scheduled service visits with the following guidelines:

• Cancellations made 24 hours or more before the scheduled visit: No charge
• Cancellations made less than 24 hours before: 50% of service fee may apply
• No-shows: Full service fee may be charged

Subscription Cancellation

For ongoing service subscriptions:

• Monthly subscriptions: Cancel anytime with 14 days notice
• Annual subscriptions: Cancel with 30 days notice; prorated refund may apply
• Contracted services: Subject to terms of individual agreement

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange for replacement or refund at no additional cost
• Damaged items do not need to be returned unless requested

Contact Us

For questions about returns, refunds, or our policies, please contact us:

Distributorwarra
158 Oneta St, Unit 14, Athens, GA 30601, USA
Phone: +1 (706) 354-9921
Email: correspondence@distributorwarra.world

Our customer service team is available Monday through Friday, 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 2:00 PM.